Returns and Exchanges

At Kitchen Niche, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

General Return Policy

If you are not satisfied with your purchase, please contact us within 30 days of receiving your merchandise. You will be provided with detailed instructions on how to return or exchange your items. Please ensure that the returned products are in their original condition and packaging.

Contact Us:

You can reach our customer service team via the Contact Us page, found in both the header and footer of our website.

Christmas Returns

We understand that holiday shopping can be hectic, so we’ve extended our return window for Christmas presents. For items purchased as Christmas gifts, you have until January 31st of the following year to initiate a return. Happy Holiday shopping!

Return Process

Initiate a Return: Contact our customer service team within the specified return window to initiate your return. Provide your order number and the reason for the return.

Receive Return Instructions: Our team will send you detailed instructions on how to return your items, including a return shipping label if applicable.

Pack Your Items: Safely pack your items in their original packaging, including all accessories, manuals, and documentation.

Ship the Package: Follow the instructions provided to ship the package back to us. Please retain the tracking number for your records.

Exchange Process

If you would like to exchange an item, please follow the same steps as the return process. When contacting customer service, specify that you would like to exchange your item and provide details on the new item you wish to receive.

Refunds

Once we receive your returned item, it typically takes 2-4 business days to process the return and issue a refund. Refunds will be processed to the original method of payment. You will receive a confirmation email once the refund has been issued.

Important Notes

Condition of Returned Items: Returned items must be in their original condition and packaging. Items that are damaged or show signs of use may not be eligible for a full refund or exchange.

Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent, product damaged in transit).