Frequently Asked Questions

If you are not satisfied with your purchase, please contact us within 30 days of receipt of your merchandise. For Christmas gifts, you may return them until January 31st. You will be given instructions on how to return your items. Returned products must be in their original condition and packaging.

Yes, we offer a manufacturer's warranty on most products. Warranty details vary by product and brand. Please check the product description for specific warranty information. If no warranty is specified, the item has a 1-year warranty.

You can reach our customer service team via the Contact Us page found in both the header and the footer of our website.

We accept all major credit cards and PayPal payments.

Please contact customer service as soon as possible to make any changes to your order. Once an order is in the processing stage and the warehouse is actively working on it, we may not be able to change or stop your order from being sent out.

Yes, we use SSL encryption to ensure that your payment information is secure. We do not store any credit card information on our servers.

We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected. You will see several shipping options during the checkout procedure. We ship with Canada Post, USPS, and UPS.

Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. Some international orders may not be traceable.

Most products are in stock and ready to ship. If an item is out of stock, it will be indicated on the product page.

Yes, if you are looking for a specific product that is not listed, please contact us, and we will do our best to source it for you.

Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter to stay updated on the latest deals and special offers.

Only one discount code can be applied per order. However, some promotions may automatically apply additional savings at checkout.

To return an item, please contact customer service to initiate the return process. We will provide you with a return shipping label and instructions.

Once we receive your returned item, it typically takes 2-4 business days to process the return and issue a refund.

Yes, exchanges are accepted within 30 days of purchase. Please contact customer service to arrange an exchange.